Section 1

Ideation (creative process). (2017). En.wikipedia.org. Retrieved 11 December 2017, from https://en.wikipedia.org/wiki/Ideation_(creative_process)

Benjamin, A Design: How to define the problem. – Prototyping: From UX to Front End. (2017). Prototyping: From UX to Front End. Retrieved 12 December 2017, from https://blog.prototypr.io/design-how-to-define-the-problem-5361cccb2fcb#.vzy05lkr7

Section 3

Roher C. (2014) When to Use Which User-Experience Research Methods, Retrieved 16 December 2017, from https://www.nngroup.com/articles/which-ux-research-methods/

Section 5

Olsen, G. (2004, March 30). Persona Creation and Usage Toolkit. Retrieved 29 December 2017, from http://www.interactionbydesign.com/presentation/olsen_persona_toolkit.pdf

Personas. Retrieved November 15, 2016  from http://www.usability.gov/how-to-andtools/methods/personas.html

Section 6

Turn User Goals into Task Scenarios for Usability Testing. Retrieved 3 January 2018, from  https://www.nngroup.com/articles/task-scenarios-usability-testing/

Scenarios. Retrieved 3 January 2018, from  https://www.usability.gov/how-to-and-tools/methods/scenarios.html

Section 7

Nielsen J. (2010) Interviewing Users. (2017). Nngroup.com. Retrieved 5 January 2018, from https://www.nngroup.com/articles/interviewing-users/

Report Template: Usability Test | Usability.gov. (2017). Usability.gov. Retrieved 6 January 2018, from https://www.usability.gov/how-to-and-tools/resources/templates/report-template-usability-test.html